Credentials – Put Up, or Don’t Bother Coming In!

In these crazy times, a little bit of caution can go a long, long way. That’s why we urge you to ask every single contractor – including us – for proper identification and credentials before allowing a company technician into your home.

Usually, we like to talk about accomplishments and capabilities, and how we can best put them to use on your behalf. After all, to earn your business, we have to give you all the right reasons.
Well, that includes our ability to demonstrate not just our workmanship and quality products, but our hiring and on-the-job practices. You have a right to know. More than that, it’s your right to demand from us the highest of professional standards.

So with nothing but your family’s well being in mind, we encourage you to observe the following screening measures and ask for the following credentials:

  • When interviewing prospective contractors, pay attention to how they answer your questions. A good contractor will listen carefully and not rush you into decisions.
  • Are they licensed and insured? Demand proof! And if you’re still in doubt, check with the Better Business Bureau.
  • How are their ratings on the internet? Do your research and check them out on Yahoo, Google, and Bing.
  • How well experienced are they, and what do they have for references? Don’t be afraid to ask…it will help to eliminate potential problems down the road.
  • When a service technician shows up at your door, don’t allow anyone inside that you’re not expecting. And even if you are expecting someone, ask the contractor for the name of the technician first, and then ask for proper identification when he or she arrives.
  • Before the credibility of a field technician even becomes an issue, ask your contractor to explain their hiring practices. At Pat Plumbing, Heating and Air Conditioning, for example, we run thorough background checks and do drug testing on every individual we consider for employment.
  • Always get an up-front cost estimate. For us, that’s standard practice. Plus, we honor every approved estimate, even if the job is more involved or takes more time than we anticipated.

All pretty common sense ideas…but often times, many of us are too focused on the end result to pay proper attention to the process that will lead us there. If you have any questions give us a call 785.478.0188.

Thanks for sharing some time with us.
-Pat
Pat Plumbing, Heating and Air Conditioning, Topeka